Refund policy

Return & Refund Policy

Canine Mind™ offers 60-day returns on eligible orders shipped to addresses in the United States.

Return Window

  • Returns are accepted within 60 days of the delivery date.
  • Items must be unused or tried on indoors only, clean, and returned in original packaging with all accessories, tags, and bundle items included.
  • Proof of purchase (order number) is required.
  • Gift cards are not returnable.

How to Start a Return

  1. Email support@caninemind.net with the subject line: "Return Request – Order #[Your Order ID]". Include clear photos if the item is defective or damaged.
  2. We'll reply within 1 business day with an RMA number, return instructions, and the return address.
  3. Ship the items back within 14 days of RMA approval using a trackable shipping method.

Who Pays Return Shipping?

  • We cover it for defective items, items damaged on arrival, or wrong items received — we'll email you a prepaid return label.
  • Harness size exchanges: free once per order — we email a prepaid return label and ship the new size at no cost.
  • Customer pays return shipping for refunds due to change of mind or wrong size.

Refund Method & Timeline

  • After we receive and inspect your return, approved refunds are issued to your original payment method within 2–5 business days.
  • Your bank or card issuer may need additional time to post the credit.
  • No restocking fees.

Exchanges

  • Exchanges (e.g., a different size or color) are accepted within 60 days of delivery for eligible items.
  • Email support@caninemind.net with your order number and the item/size you'd like instead. We'll reserve your replacement and email return instructions once approved.

Damaged or Defective Items

  • If your item arrives damaged or defective, contact us within 14 days of delivery with clear photos of the issue.
  • We'll repair, replace, or refund the item — your choice — and cover all shipping costs.
  • You still have 60 days from delivery to return eligible items under the standard policy above.

Cancellations

  • You may cancel your order for a full refund at any time before it ships — no cancellation fees.
  • Once the order has shipped, please follow the return process above.

Contact

Canine Mind™
19 Gondola Cres, Scarborough, ON M1G 2J2, Canada
Email: support@caninemind.net
Phone: +1 (321) 343-3154