Contact information

Contact Information

Canine Mind™ is operated by Canine Mind. If you have any questions about your order, shipping, returns, warranty, or products, you can contact us using the details below.

  • Customer support email: support@caninemind.net
  • Business address: 19 Gondola Cres, Scarborough, ON M1G 2J2, Canada
  • Phone: +1 (321) 343-3154
  • Support hours: Monday to Friday, 9:00 AM to 6:00 PM, Eastern Time
  • Response time: we aim to reply to all inquiries within 1 business day

For faster support, please include:

  • Your full name
  • Your order number
  • The email used to place the order
  • A short description of the issue (plus photos, if the item is damaged or defective)

Common topics

  • Order status & tracking: use the tracking link in your Shipping Confirmation email, or Track Your Order.
  • Returns & exchanges: see our Return & Refund Policy and start by emailing support@caninemind.net with your order number.
  • Defects & warranty claims: see our Warranty Policy — email photos of the issue and your order number.