Privacy policy

Privacy Policy

Last updated: September 27, 2026

Canine Mind™ ("we", "us", "our") operates this store and website, including all related content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Canine Mind™ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

1. Personal Information We Collect

  • Information you provide: name, billing and shipping address, email address, phone number, payment details (processed securely by our payment providers), order history, and messages you send to customer support.
  • Automatic information: device information, IP address, browser type, pages viewed, referring pages, and site interaction data collected through cookies and similar technologies.
  • Information from other sources: updated delivery and address information from carriers, used to correct our records and improve delivery.

2. How We Use Your Information

  • Processing and fulfilling orders, payments, deliveries, and returns.
  • Providing customer service and communicating with you about orders.
  • Detecting and preventing fraud and abuse.
  • Improving our website, products, and services.
  • Sending promotional offers, only if you opt in. You may unsubscribe at any time.
  • Complying with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We share it only as needed with:

  • Service providers: payment processors, carriers, email and marketing platforms, and analytics providers acting on our behalf.
  • Legal authorities: when required by law, regulation, or to protect the rights, property, or safety of Canine Mind™, our customers, or others.
  • Business transfers: if we are involved in a merger or acquisition, your information may be transferred subject to this Privacy Policy.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to run the store, remember your cart and preferences, and understand site usage. You can control cookies through your browser settings. We may also share information with advertising partners to show relevant ads; see our Your Privacy Choices page for opt-out options, including the Global Privacy Control signal.

5. Your Rights

  • Depending on where you live, you may have rights to access, correct, delete, or opt out of certain uses of your personal information under U.S. state privacy laws or other applicable regulations.
  • To exercise any right, email support@caninemind.net. We will respond within the timeframe required by applicable law.

6. Data Security

We protect your information using encryption in transit (SSL), PCI DSS-compliant payment processing, and physical, electronic, and procedural safeguards. We do not store full card details on our servers.

7. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, including order records required for accounting, tax, and legal purposes.

8. Children's Privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are posted on this page with an updated revision date.

10. Contact

Canine Mind™
19 Gondola Cres, Scarborough, ON M1G 2J2, Canada
Email: support@caninemind.net
Phone: +1 (321) 343-3154